YLM UK
Complaints procedure
How to raise a concern and how YLM UK should handle it.
Legal review required: the recoverable older page refers to Claims Management Regulation and the Legal Ombudsman. Regulatory arrangements and the business entity may have changed, so the exact complaint escalation wording should be checked before publication.
Our approach
YLM UK aims to provide a good service. If you are unhappy with a service, marketing contact, data handling or another aspect of your interaction, contact us promptly so the issue can be investigated.
When you complain
- We should acknowledge your complaint and identify who is handling it.
- We should investigate the facts and keep you informed where additional time is needed.
- We should provide a clear final response, including any external escalation route that applies to your case.
Contact
Email compliance@ylmuk.co.uk, call +44 151 947 0293 or write to YLM UK, 128 City Road, London, EC1V 2NX.
External escalation
If the complaint concerns personal data, you may have the right to complain to the UK Information Commissioner’s Office. If a regulated claims or legal service is involved, the relevant provider should identify the correct regulator or ombudsman route in its final response.